If you ever call MTC‘s phone support, don’t take their word for granted. Today, many months later after reporting a lost SIM card and asking to permanently stop the account, I found out that MTC had been stacking me up on monthly fees. When I pointed out that I’ve been told that my phone line had already been “deactivated” they said,
“Deactivating your phone line is NOT the same as canceling your subscription!”
In other words, you can still be billed for a number that doesn’t even work. I fail to see how MTC’s call support ignored pointing that out, especially after repeatedly stressing that I will no longer be using that line.
Update: I received a kind email from the MTC webmaster (who also happens to be a fan of my blog!) asking me to file an official complaint, but since this is the first time I’ve had a problem with MTC, I’m going to let it pass. I have already cleared all my debts and I see no reason to pursue the problem.