Many months ago, I purchased a Midea air purifier from one of the Al-Yousifi branches. In addition to its affordable price, the device features a quiet-operation mode and efficient HEPA filtering. At the time, the salesman claimed it would take anywhere between 3 to 6 months (depending on usage) before the filter would need to be replaced. Well, I was so pleased with its performance that I recommended it to my family, whom eagerly purchased two more units shortly after.
Less than two months later, I was disappointed to find that the HEPA indicator had turned red, signaling the need for a filter replacement. I contacted Al-Yousifi and to my dismay, they didn’t have any at their storehouse. Mind you, Al-Yousifi is the only authorized reseller of Midea products in the region, so I couldn’t go to any other home appliance store. I thought of waiting it out; they’ll order new stocks soon and I’ll be able to buy new filters, right?
To this day, Midea products are being showcased —newer models too!— at Al-Yousifi branches, Carrefour, and other electronics showrooms with no replacement filters. In other words, the company continues to make fake promises by selling products that only last 2 months at best while customers are completely unaware of this.
Three perfectly good air purifiers are now made obsolete by this corporate scam. If you plan on buying any of their products, I highly encourage you to check with their supply stores and be certain about the availability of replacement and/or peripheral parts before taking the plunge.
Update: I have been contacted by Abdulaziz and other representatives from Al-Yousifi. They are offering to give me filters from their current models. I did mention that I want at least 3 so, I’m not sure how much this will cost me or them.
Update: I met with engineer Ayyad at the Service Center and he apologized for all the trouble I’ve been through. He also promised to have the HEPA filters delivered to my home as soon as possible at a discounted price, but as wonderful as that may sound, I hope that this incident does not repeat the next couple of months when I need to replace the filters again.